Click on the training title above or scroll down for a full list of current titles. We will customize these courses to your needs.

To schedule courses or for more information, contact Advance Corporate Training. Course material is also available for purchase or license.

Leadership

• Creative Thinking
• Critical Analysis
• Critical Thinking
• Empowerment for the Caged Leader
• Fostering Innovation
• Foundation of Leadership Behaviour
• Jumpstart Your Creativity
• Leadership Skills through Situational Analysis
• Leading Through Change
• Maximizing Efficiency and Effectiveness
• Motivating Your Team
• Practising Leadership
• Specialized Communication Skills for Leaders
• Solving People Problems
• Staying Effective During Change
• Transformational Leadership
• The Path to Situational Leadership
• Visioning

Management

• Decision Making
• Effective Meetings
• Effective Supervision
• Eliminating Work Place Bullying
• Emotion and Engagement — the Secret to Employee Motivation
• Enhancing Managerial Effectiveness
• Financial Management for the Non-financial Manager
• Implementing Change
• Maintaining Customer Driven Quality
• Management Skills
• Managing Conflicts
• Managing Diversity
• Managing Performance
• Master: How the way we think impacts behaviour
• Practical Management Skills for Senior Managers
• Priority Management
• Problem Solving and Decision Making
• Project Management Fundamentals
• Skills for Effective Human Relations
• Stepping Up to Supervision
• Strategic Planning
• Vision, Values, and Corporate Integrity

Project Management

• Aligning & Developing Your Project Team
• Effective Preparation and Startup Projects
• Managing and Administering Contracts, Joint Ventures and Partnerships
• Managing Cultural Diversity in Projects
• Managing Multiple Projects
• Overview of Project Management Fundamentals
• PMP Test Preparation
• Project Management Fundamentals
• Project Monitoring and Control
• Quality Metrics for Projects
• Stakeholder Management and Project Communication

Human Resources Management

• Attendance Management
• Behaviour-Based Interviewing
• Coaching for High Performance
• Conducting Effective Interviews
• Creating an In-House Mentor Program
• Design, Develop and Implement an Employee Orientation Program
• Designing and Using Employee Incentive Programs
• Discipline in the Unionized Workplace
• Duty to Accommodate
• Employment Issues in the Non-Union Workplace
• Grievance Handling
• Human Resource Management
• Human Rights in the Workplace
• Humour, Mirth and Laughter at Work
• Interview Skills
• Managing Performance
• Motivating People Today
• Occupational Health and Safety
• Performance Evaluation and Selection in the Unionized Workplace
• Positive Discipline Strategies

Business and Technical Writing

• Back to Basics – Business Writing Refresher
• Basic Writing Skills
• Business Communication Basics
• Conducting Effective Needs Analysis
• Designing and Writing Manuals
• Editing
• Effective Written Communication
• Eliminating Bias from Your Writing
• Human Factors and Information Design
• Managing Document Projects
• Plain Language Writing and Editing
• Planning and Implementing a Plain Language Program
• Simplified English
• Speech Writing
• Technical Writing Fundamentals
• Usability Testing and Audience Research
• Writing Briefing Notes
• Writing Business Plans
• Writing Effective Memos and Letters
• Writing Effective Proposals
• Writing for E-mail and the Internet
• Writing Marketing and Promotional Material
• Writing Technical Reports

Communication

• Anger Management
• Assertive Communication
• Business Communication for ESL Professionals
• Communicate with Impact
• Communicating During Conflict
• Communication Across Cultures
• Dealing with Difficult Clients
• Effective Communication
• Effective Negotiation
• Focused Listening Skills
• Power-Talking: Advanced Speaking Skills
• Public Speaking
• Presentation Skills
• Verbal De-Escalation
• Workplace English for ESL Employees

Sales Skills

• Selling an Experience vs. Selling a Product
• The Fine Art of Selling
• Working with Objections
• 3 C’s of Closing the Sale
• 3 Keys to Asking for and Making the Sale
• 3 Keys to Growing Customers
• 5 Sales for Every Customer

Customer Service

• Customer Handling Skills
• Customer Service Fundamentals
• Customers, Conflict and Confrontation
• Dealing with Difficult Customers
• Delivering Customer Driven Quality
• Finding a Customer Focus
• Fish™ Philosophy
• Maintaining a High-Service Profile
• Serving Internal Customers

Marketing

• Advertising and Promotions
• Marketing Fundamentals
• Marketing Your Product and Services Successfully
• Public Relations
• Self-Promotion – Brand “You”
• Working with the Media
• 360 Degree Marketing

Team Development

• Be an Effective Team Player
• Building Productive Teams
• Team Problem Solving
• Team Skills

Success Skills

• Bad Apples™
• Business Etiquette
• Change Your Mind
• Effective Human Relations
• Goal Setting and Decision Making
• Group Decision-Making
• Influence without Authority
• Is Coffee Break the Best Part of Your Day
• Juggling Multiple Priorities
• Life Management
• Mnemonics
• MVP Life Skills
• Position Yourself for Success
• Professional Telephone Skills
• Smooth Moves – A Survivor’s Guide to Business Etiquette
• Speed Writing
• Stress Management
• Taking Notes and Minutes
• Telephone Skills for Telephone Professionals
• The Power of Intention
• Time Management
• Whale Done™
• Who Moved my Cheese™
• Working in a Diverse Environment
• Working with Difficult People

Personal Management

• Balancing Home and Work
• Esteem and Personal Management
• Finding Balance and Clarity
• Powerful Professional Image
• Shifting to Wellness™

Training

• Capturing Attention in the Classroom
• Designing Effective Evaluation
• Effective Facilitation Skills
• Lesson Planning
• Retail Peak™ Front Line Services Train the Trainer
• Retail Peak™ Manager/Owner Development Train the Trainer
• Retail Peak™ Sales Skills Train the Trainer
• Teaching for Transfer
• Train the Technical Trainer
• Train the Trainer
• Train the Trainer Programs
• Using Adult Learning Principles
• Using Effective Teaching Techniques

Hospitality

• Anger Management
• Assertive Communication
• Conventions and Meetings: A Different Service Attitude
• Event Management
• Internal Customer Service
• Leadership in the Service Marketplace
• Managerial Issues in Service Management
• Managing Stress
• Sales and Marketing for Hotel and Hospitality
• SuperHost™ Fundamentals
• SuperHost™ Customers with Disabilities
• SuperHost™ Service Across Cultures
• SuperHost™ Japanese Service Expectations
• SuperHost™ Sales Powered by Service
• SuperHost™ Solving Problems through Services
• Working in a Diverse Service Workforce

Retail

• Business Etiquette and Professionalism for Retail Staff
• Customer Service
• Employee Effectiveness
• Front Line Supervision
• Maximizing Merchandising
• Retail Peak™ Basic Selling Skills
• Retail Peak™ Cultivating a Team Environment
• Retail Peak™ Customer Service – Above & Beyond
• Retail Peak™ Dealing with Difficult People
• Retail Peak™ Keeping the Customer Satisfied
• Retail Peak™ Management Leadership Skills
• Retail Peak™ Recruiting and Retaining Top Talent
• Retail Peak™ Secrets to Increased Sales
• Retail Peak™ The Psychology of Selling

Casinos

• Customer Service Strategies for Casino Staff

Law and the Legal Profession

• Client Relations
• Ethics and Stress
• Leadership for Woman Lawyers
• Legal Communication
• Legal Writing
• Literacy as a Practice Consideration
• Managing By Priorities
• New Business Development for Professional Practices
• Plain Language and Legal Writing
• Professional Assertiveness
• Professional Presence
• Work and Life Balance in Professional Practice

Board Development

• Board Member Bootcamp
• Boards That Matter
• Collaborative Leadership and Decision Making
• Managing and Motivating Volunteers
• Managing Contracts and Commitments
• Meeting Mastery
• Policy Governance
• Roberts Rules of Order
• Strategic Planning
• Taking Effective Minutes and Notes
• Working with Boards

Community/Economic Development

• Mobilizing Youth Volunteers/Youth Train the Trainer

Special Initiatives and Empowerment Programs

• Free The Horses
• Native Artisans Program (Traditional Arts)
• Retail Camp
• Retail Foundation Program
• The BEST Program

Occupational Health, Safety and Trade programs*

• General Occupational
• Skills 4 Supervisors
• Conducting Worksite Accident/Incident Investigation
• Effective Joint Health & Safety Committee Training
• Hazard Recognition & Control
• Legal Responsibilities & Due Diligence
• Lockout Safety
• Preventing & investigating MSI
• Preventing Workplace Violence
• Revitalize your Joint H&S
• Risk Management Assessment & Control
• Supervisor Safety Management
• Task Hazard Analysis (hazard assessment)
• Worksite Safety Inspection Techniques

• Trade/Site Specific
• Site Safety Officer
• Accident Scene Management & Operational Guidelines
• Basic Rope Access (bosun chair) L
• Confined Space Awareness
• Confined Space Entrant & Attendant
• Confined Space Equip. & Rescue Principles
• Construction Safety Officer (CSO) - CSO Part 2
• Emergency Scene Traffic Control
• Fall Protection Awareness
• Fall Protection Operations
• Fall Protection Supervision
• Ladder Safety
• Respiratory Protection Awareness
• SCBA Self Contained Breathing Apparatus Training
• Traffic Control Person Certification Program
• Traffic Control Person Refresher Training
• Traffic Control Supervision & Management Training
• Transportation of Dangerous Goods (TDG)
• Workplace Hazardous Materials Information System (WHMIS)

• Train the trainer
• WHMIS Instructor Training Program
• Instructor DDC or PDIC
• Hazard Avoidance Tactics Instructor Course - L 1
• Hazard Avoidance Tactics Instructor Course - L 2
• Transportation of Dangerous Goods Instructor
• Emergency Traffic Control Instructor
• Standard Instructor Certification Course

*courses delivered in partnership with the BC Safety Council. Both public and in-house programs available.

@ Advance Corporate Training Ltd. All rights reserved. 650 Columbia St. New Westminster, BC V3L 1A9